دورة خدمة العملاء عن بعد

دورة خدمة العملاء عن بعد

	Course Outline الدروس المشروحة بالدورة
	Dealing with the Customer Customer Service Techniques Introduction The importance of HOWl How to delight customers Phone Call Skills Listening skills Thinking like a customer The silent complainer Understanding your customers Reduce esca­la­tions Written communication Excellence in customer relations

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