دورة خدمة العملاء وفن التعامل مع الجمهور

دورة خدمة العملاء وفن التعامل مع الجمهور

	Course Outline الدروس المشروحة بالدورة
	Dealing with the Customer Customer Service Techniques Introduction The importance of HOWl How to delight customers Phone Call Skills Listening skills Thinking like a customer The silent complainer Understanding your customers Reduce esca­la­tions Written communication Excellence in customer relations   http://etbcenter.com/customer-service-course.html